We offer our Customer Care for repair of higher-value products. For goods valued under $350, see our Replacement Warranty instead.
Give your customers peace of mind with the ability to protect high-value purchases.
Product in a nutshell
A Customer Care plan offers customers the opportunity to extend the period of warranty coverage beyond that offered by the manufacturer. It is available at point of sale, and anytime within 30 days of purchase.
Customer Care details
Policy
- For goods over $350
- No claim limit
- Commences when manufacturer’s warranty ends
- Repair-or-replace policy
- Accessories sold with original product included (e.g. remotes)
- 5-year maximum (including manufacturer’s warranty)
Logistics
- Uses Lumley Retail Warranty's nationwide service network
- Lumley Retail Warranty handles repair-or-replace decisions
- Lumley Retail Warranty arranges the repair
- Direct contact with repairer available
Benefits
- Assessment and repairs managed by Lumley Retail Warranty
- Easy access to repair status information
- Preferred Repairer Network partners give priority to our work
Exclusions